These Terms and Conditions outline the rules and regulations for using our services. By accessing Flevee Tours, purchasing any of our travel packages, or engaging in any other activity on our platform, you agree to be bound by these Terms of Service. For purposes of these Terms, “we,” “us,” and “Flevee Tours” refer to Flevee Tours and its affiliates. The term “you” refers to any individual or entity using our services.

Flevee Tours is a platform that collaborates with various third-party vendors, operators, and service providers to offer travel-related experiences, including tours, excursions, and activities. When you purchase a service or product from our website, you are engaging directly with Flevee Tours. Behind the scenes, we work with operators to provide these services, but our customers are only required to understand that they are purchasing from Flevee Tours, and the execution of services will be handled seamlessly by our network of partners. The internal processes involving vendors and clients are managed by Flevee Tours, and do not affect your transaction.

By continuing to use Flevee Tours, you agree to adhere to these Terms, as well as our Privacy Policy, which governs the collection, use, and storage of your personal information. Please review these Terms carefully and ensure you understand them before proceeding with any transaction or service through our website.

Account Registration and Eligibility

Eligibility Criteria

To register for an account on Flevee Tours, you must be at least 18 years old and capable of entering into legally binding agreements. By creating an account, you affirm that you meet this age requirement. If you are registering on behalf of a business or legal entity, you must have the authority to bind that entity to these Terms and Conditions.

Account Information

When registering for an account, you are required to provide accurate, current, and complete information as requested during the signup process. You are responsible for ensuring that your account information remains updated at all times.

Account Responsibility

You are solely responsible for maintaining the confidentiality of your login credentials and any activity that occurs under your account. Flevee Tours is not liable for any unauthorized access to your account due to your failure to safeguard your login credentials. If you suspect any unauthorized use of your account, you must notify us immediately.

Account Termination

Flevee Tours reserves the right to suspend or terminate your account at any time, without notice, if we determine that you have violated these Terms and Conditions or are engaging in any fraudulent, abusive, or illegal activity. We also reserve the right to refuse service to any user at our discretion.

Services Offered

Flevee Tours offers a variety of packages and services from independent third-party tourism operators. These packages are featured in the different shops and areas on our website. When you purchase a package through Flevee Tours, we act as brokers, facilitating the transaction and passing your booking details to the respective operator. It is the responsibility of the operator to deliver the service as advertised. While Flevee Tours coordinates the sale, the fulfillment of the service rests with the operator. Our internal processes, including how we collaborate with operators, remain confidential and are not disclosed to users.

Payment Terms

Fees

You agree to pay all applicable fees in connection with your use of any paid services offered on our platform. Payment must be made using one of our accepted payment methods, and fees are non-refundable unless otherwise stated.

Purchases

When purchasing a travel package, excursion, or any other service through Flevee Tours, the transaction is considered complete when full payment is made. Upon receipt of payment, Flevee Tours will confirm your purchase and facilitate the necessary arrangements with the service operator to ensure the execution of your chosen package.

Vendor Interactions

While you may contact vendors or operators directly for inquiries about their packages or services, you agree not to negotiate or complete transactions outside of Flevee Tours’ platform. Engaging in off-platform transactions is a violation of these Terms and will result in the suspension or termination of your account. Flevee Tours cannot be held responsible for any issues, losses, or disputes arising from off-platform transactions.

Issue Resolution

Should any issues arise with your purchase, Flevee Tours will work with both you and the service provider to resolve the matter. However, specific terms related to returns, refunds, or cancellations will depend on the policies of the respective vendor. Flevee Tours facilitates these conversations, but final decisions regarding refunds and returns rest with the vendor.

Flevee Tours’ Rights

Account Suspension and Termination

Flevee Tours reserves the right to suspend or terminate any account, with or without prior notice, at its sole discretion. This may occur in situations where we believe that a user has violated these Terms, engaged in fraudulent activity, misused the platform, or displayed inappropriate conduct. We will inform you of the suspension or termination and provide reasons where applicable.

Respectful Behavior

Flevee Tours has a zero-tolerance policy for abusive or disrespectful behavior toward our staff, partners, or affiliates. Any such behavior—whether verbal, written, or implied—will lead to the immediate termination of your account.

Service Modifications

Flevee Tours reserves the right to modify, enhance, or discontinue any of its services at any time without notice. This includes adding new features, removing outdated services, or changing the pricing structure of paid services. We will notify users of significant changes, but it is your responsibility to review these Terms regularly for updates.

Document Requests

To maintain security and prevent fraudulent activity, Flevee Tours may request additional documentation to verify your identity or account ownership. This may include but is not limited to government-issued identification, business licenses, or other relevant forms of documentation. Failure to provide the requested documentation may result in account suspension or termination.

Indemnity and Liability

Indemnification

By using Flevee Tours’ services, you agree to indemnify and hold harmless Flevee Tours, its affiliates, officers, employees, partners, and agents from any claims, damages, costs, or liabilities arising from your use of the platform. This includes any legal fees and expenses incurred in connection with claims related to your use of the platform, whether due to breach of these Terms, negligence, or otherwise.

Liability

Flevee Tours will not be held liable for any direct, indirect, or incidental losses or damages arising from your use of the platform. This includes but is not limited to issues related to third-party vendor performance, cancellations, or any other matters beyond Flevee Tours’ control.

Return and Refund Policy

Return Timeline

Requests for refunds must be submitted within 48 hours of not receiving the service requested. Refunds will only be considered if the request falls within this time frame and meets the vendor’s criteria for returns.

Refund Process

Refunds will be issued for the value of the service, including any applicable fees. All refunds will be processed using the same payment method used for the original transaction unless otherwise agreed upon by Flevee Tours.

Changes to Refund Policy

Flevee Tours reserves the right to modify its return and refund policy at any time. These changes will apply to purchases made after the updated policy is published on our website.

Security and Fraud Prevention

On-Platform Transactions

For your security, all transactions must be conducted through Flevee Tours’ platform. Any attempts to process transactions outside the platform will result in the immediate suspension or ban of our services. We encourage users to report any suspicious or fraudulent activity to Flevee Tours immediately.

Security Measures

Flevee Tours employs security protocols to protect your personal and payment information. However, we cannot guarantee the security of data transmitted over the internet. By using our services, you acknowledge and accept this risk.

Copyright and Trademark Infringement

Flevee Tours Trademarks

You agree not to use, reproduce, or modify any trademarks, logos, or brand elements belonging to Flevee Tours without our express written permission. Unauthorized use of Flevee Tours’ intellectual property will result in legal action and account termination.

Intellectual Property Rights

You agree to respect the intellectual property rights of Flevee Tours, its vendors, and partners. Any unauthorized use, reproduction, or distribution of content, trademarks, or designs will be met with appropriate legal action.

General Conditions

Updates to Terms

Flevee Tours reserves the right to update or modify these Terms at any time. Updates will take effect as soon as they are published on our website. By continuing to use the platform, you agree to be bound by the most recent version of these Terms.

Governing Law

These Terms are governed by and construed in accordance with the laws applicable to Flevee Tours’ jurisdiction. Any disputes arising from these Terms will be resolved in accordance with local legal procedures.

Contact Us

For any questions or concerns regarding these Terms, or for general inquiries, please contact Flevee Tours through our “Contact Us” page. We are here to assist you in making your travel experience seamless and enjoyable.

Last Updated: 08/01/2025