At Flevee Tours, we are committed to protecting your privacy and ensuring your experience with us is safe and secure. This Privacy Policy explains how we collect, use, and share your Personal Data when you use our website to purchase packages and services. This Privacy Policy is subject to modification at any time and will take effect immediately upon being updated.

1. Definitions

• You: The individual using our service.
• Company: Refers to Flevee Tours (referred to as “We,” “Us,” or “Our” in this policy).
• Cookies: Small files placed on your device to track your activity and preferences.
• Device: Any internet-connected device (e.g., computer, mobile phone, tablet).
• Personal Data: Any information that identifies an individual, either directly or indirectly.
• Service: Refers to the Flevee Tours website and the services provided through it.
• Service Provider: Third parties, such as operators and vendors, who assist in providing services.
• Usage Data: Data collected automatically, such as your browsing behavior.

2. Services offered

Flevee Tours offers a variety of packages and services from independent third-party tourism operators. These packages are featured in the different shops and areas on our website. When you purchase a package through Flevee Tours, we act as brokers, facilitating the transaction and passing your booking details to the respective operator. It is the responsibility of the operator to deliver the service as advertised. While Flevee Tours coordinates the sale, the fulfillment of the service rests with the operator. Our internal processes, including how we collaborate with operators, remain confidential and are not disclosed to users.

What Personal Information Do We Collect?

We collect personal data to facilitate your purchase of packages and services and to improve your website experience. This data may include, but is not limited to:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit/debit card details or other payment methods.
• Booking Information: Details of the packages and services you purchase.
• Usage Data: Information such as IP address, browser type, and pages visited.

4. How We Collect Your Data

We collect data from you in the following ways:

• Directly from You: When you create an account, make a booking, or contact us.
• Automatically: When you browse our website using cookies and other tracking technologies.

5. How We Use Your Personal Data

We use your personal data for the following purposes, but not limited to:

• To Provide Services: To process and manage your bookings and orders.
• Communication: To send booking confirmations, respond to inquiries, and provide updates.
• Marketing: To send you offers and promotions related to our services.
• Fraud Prevention: To protect against unauthorized activities and ensure security.
• Analytics: To improve website functionality and user experience.

6. Use of Cookies and Tracking Technologies

We use cookies to track your preferences and improve your experience on our website. Cookies help us recognize repeat visitors and store information about their preferences.

Types of cookies include:

• Necessary Cookies: Essential for core services like user authentication and security.
• Performance Cookies: Analyze how visitors use the website.
• Functional Cookies: Remember your preferences (e.g., login details).
• Marketing Cookies: Track user activity to show relevant promotions.

You can manage cookie preferences through your browser, but disabling cookies may limit certain functionalities.

7. Sharing Your Personal Data

We may share your data with third parties in the following situations:

• With Service Providers (Operators): We share relevant data with third-party operators to fulfill your booking. For example, if you book a boat excursion, we will share the necessary information with the boat operator to provide the service.
• For Legal Reasons: We may disclose your information if required by law or to protect our rights.
• Business Transfers: Your data may be transferred to the new entity in the event of a merger, sale, or reorganization.

We ensure that all third parties with whom we share your data comply with our privacy practices and use your information only for the purposes outlined here.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal and business obligations. For example, we may retain booking information for legal reasons or for dispute resolution.

9. Data Security

We are committed to safeguarding your data and have implemented measures to protect it. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

10. Your Privacy Rights

Depending on your location, you may have the following rights concerning your personal data:

• Access: You can request a copy of the data we hold about you.
• Correction: You can request updates or corrections to your data.
• Deletion: You can request the deletion of your data, subject to legal requirements.
• Restriction: You can request limits on how we use your data.

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we learn we have collected information from a child under 18, we will take steps to delete that data.

12. Links to Other Websites

Our website may contain links to third-party websites. Flevee Tours is not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this policy periodically to stay informed about how we handle your data.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your Personal data, please reach out to us via the Contact Us page on our website.

Last Updated: 08.01.2025